A refund will only be issued where an ornament has been broken during initial transit from The Weathered Mason to the customer. In such a case:
- Photographic evidence should be e-mailed to hello@TheWeatheredMason.com within three calendar days (not business days) of the customer receiving the package. For this reason, we heavily recommend the customer opens the package promptly upon receipt to check the ornament over, even if the item has been purchased as a gift for someone else.
- In any case where more than ten business days have passed between The Weathered Mason posting the ornament to the customer, and the customer sending a refund request, robust evidence of the reason for the delay will need to be provided.
- The subject of the e-mail should be "Refund", and the accompanying photographic evidence should include: one image detailing the break, one image that shows the ornament with all of its original packaging, and in cases mentioned in the above paragraph, one photograph that robustly proves a reason for any delay. No refund will be processed without such evidence.
